Accepted Methods of Payment
EyeKnowIT accepts Visa, MasterCard, American Express, Wire Transfers ($25 processing charge), VMware Training Credits, Cisco Learning Credits, Microsoft Software Assurance Vouchers, and corporate checks from all companies. All necessary payment information is to be received at least fifteen (15) business days before the start date, or upon sign-up, whichever is later.

Purchase Orders are occasionally accepted from companies with whom EyeKnowIT has an established relationship. Purchase Orders must be received at least fifteen (15) business days before the start of the course, or upon receipt of invoice, whichever is later. Payment on Purchase Orders must be received no later than fifteen (15) days after the course date. If you would like to submit a Purchase Order, please contact us at 800.594.1597 or email our billing department at Billing@EyeKnowIT.com

Fees
The fee covers course tuition and all course materials. Other fees such as long distance phone charges are the responsibility of the student. Payment (corporate check, American Express, Visa, or MasterCard) must be received fifteen (15) business days prior to the course date unless the course has not yet been confirmed it will run by EyeKnowIT. For students outside the U.S., fees will be converted by your credit card company to U.S. funds.

Money Back Guarantee
EyeKnowIT has a 100% money back guarantee. By the end of the first day of the course, if you are not satisfied please notify the instructor that you wish to withdraw. Once the student kit is returned in its entirety, you will receive a full refund of all course fees paid. All training material must be returned to receive a full refund.

Cancellation Policy
All requests to change a registration must be in writing via e-mail to Helpdesk@EyeKnowIT.com or call 800.594.1597
If EyeKnowIT cancels a course for any reason, liability is limited to the registration fee only. EyeKnowIT will contact the student by phone or email as part of the cancellation process to attempt to arrange another suitable date for training.

Withdrawals
Students may withdraw a registration up to fifteen (15) business days before the scheduled start date of the class without penalty by submitting a written notice via email to H elpdesk@EyeKnowIT.com.

All registration fees are forfeited if the student withdraws fewer than fifteen (15) business days before the class start date.

Rescheduling
Students may reschedule a class up to eleven (11) business days before the scheduled start date without penalty. Rescheduling will be defined as transferring registration to the same course on a different date, or transferring to another course of equal or lesser value up to six (6) months from the original course start date.

If a student reschedules fewer than eleven (11) business days before the class, or reschedules for a second time, the entire original course fee may be forfeited. If EyeKnowIT representatives determine a course forfeiture, an additional course fee will be required for the new registration.
Substitutions
Substitutions are permitted prior to the start of the class but are subject to a 5% change fee. All substitutions must be submitted in writing to Helpdesk@EyeKnowIT.com or call 800.594.1597 prior to the start of class.
No Show
Failure to attend without written notice prior to the start date of the course will be considered a “no show” and will result in forfeiture of the full course price.
Schedule
EyeKnowIT courses are delivered live online and generally start at 9:00 am CST. You will be notified of the official start time as part of your sign-up process.